1. Overview
At KTM Spares, we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the terms under which refunds may be requested and processed.
2. Eligibility for Refunds
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be in their original packaging and in resalable condition.
- To be eligible for a refund, items must include their original part number or UPC.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used items
- Items missing their part number or UPC
- Special order items
- Electrical components
- Clearance, final sale, discounted, or discontinued items
4. Return Process
To initiate a return:
- Contact our Customer Service Department at [insert contact email] to obtain a Return Merchandise Authorization (RMA) number.
- Include the RMA number with your returned item. Returns sent without an RMA number will not be processed.
5. Restocking Fee
All returns are subject to a 15% restocking fee, which will be deducted from your refund amount.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item).
7. Processing Refunds
Refunds will be processed within 14 business days after we receive the returned item. The refund will be issued to the original payment method used during purchase.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
For any questions regarding our Refund Policy or to initiate a return, please contact us at support@ktmspare.com.